9-1-1 Knowledge

What is 9-1-1?

9-1-1 is the universal telephone number designed for emergency situations. The 9-1-1 system provides citizens with a quick and efficient way to get the help they need when they need it most. Those in need of assistance can initiate police, fire or medical response by dialing 9-1-1.The first priority of the dispatcher that answers your call is to find out what type of emergency you are having. To do this the dispatcher will ask a set of questions designed to gather the necessary information quickly. Each question asked by the operator is important and necessary to get you the help you need.Based on your response to each question, the 9-1-1 dispatcher will determine what type of assistance you need and connect you with either the Camden Fire Department, in the event of a fire or medical emergency, or the Camden Police Department if a crime is in progress.

Calling 9-1-1
Calling 9-1-1 is very easy; just pick up the phone and dial the number. Depending on the type of situation, the dispatcher may need to ask very specific questions to get all of the information possible. It might feel like the dispatcher is asking too many questions but don't be alarmed, this process will NOT delay the emergency response. Instead, it will help determine the appropriate response or level of care needed to take care of your emergency. It is important to remember that help is on the way while the dispatcher continues to gather information from you.For most people, calling 9-1-1 is not an everyday event and though an emergency situation may prove frightening you can help the dispatcher help you by answering all of the questions asked, staying calm, and speaking clearly. When calling 9-1-1 be prepared to give the following information:
  • Tell the dispatcher what is wrong
  • Provide any details that may help the dispatcher send the appropriate assistance
  • Tell the dispatcher your exact location
  • Tell the dispatcher where to find the victim once help arrives on the scene
  • If you do not know the address be prepared to provide crossroads, landmarks, or other helpful information
  • If possible provide the name, age and number of victims

When to call 9-1-1

Since the system is so easy to use and always results in a fast response from highly trained professionals, many people call for situations that aren't true emergencies. It is important for the City of Camden citizens to understand that the 9-1-1 system is designed for emergency situations that are considered n immediate threat to life and/ or property.Using the system irresponsibly can make it more difficult for first responders to help those who truly need it. This can result in a delayed response to another 9-1-1 call that may be an actual emergency. Abuse of the 9-1-1 system is costly to taxpayers and a drain on public safety resources.

Non-emergency phone number: 870-836-5755                                                                                                                                                                                        When you are calling our non-emergency line remember to expect the same kind of questions. No matter what, we want to give the responding parties as much information as possible to properly help the person in need.

Things to remember

  • 9-1-1 is a free call from any phone including pay phones and cell phones.
  • If you dial 911 by mistake, Do Not Hang Up! Remain on the line and tell the dispatcher is was a mistake. This will avoid a callback or response from Camden Police.
  • Do not allow your children to play with home phones as many of them dial 911 accidentally.
  • Make sure your house and/or mailbox are numbered with the correct address. Reflective numbers work best in the dark and if painted on the curb.
  • If it is dark outside, turn some outside lights on.
  • Put away any pets living inside your home that might get in the way of responding units.